Refund policy

At PawSupplyCo, we want you and your pets to be completely satisfied with every purchase. If for any reason you are not happy with your order, our Return & Refund Policy makes it easy to get a replacement or refund.

Eligibility:

• Returns are accepted within 30 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Personalized or custom items are eligible for return only if they are defective or damaged upon arrival.

How to Return:

1. Contact our support team at support@pawsupplyco.space to initiate your return.
2. Include your order number and a brief description of the issue.
3. Once approved, you will receive a return shipping label or instructions.

Refunds:

• Refunds are processed within 5–7 business days after we receive and inspect your returned items.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except for cases where the product was defective or we made an error in your order.

Exchanges:

• If you wish to exchange an item, simply let us know and we’ll guide you through the process.
• Exchanges for different sizes, colors, or products are handled promptly based on availability.

We are committed to making returns simple, smooth, and stress-free, because your satisfaction and your pets’ happiness are our top priorities.